Terms of service
Last updated: June 10, 2026
Welcome to Myosa® Shop.
The terms “we”, “us” and “our” refer to Myosa® Shop, operated by Myosa Pty Ltd.
Myosa® Shop operates this store and website, including all related information, content, features, tools, products and services, to provide customers with access to Myosa® products, educational information and online purchasing services.
Myosa® Shop is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced here, including our Privacy Policy, Shipping Policy and Refund Policy, describe your rights and responsibilities when you use our website, purchase our products, or interact with our Services.
By visiting, browsing, using or purchasing from Myosa® Shop, you agree to be bound by these Terms. If you do not agree, you should not use or access our Services.
Section 1 - Access and Account
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are the parent or legal guardian of a minor for whom products are being purchased.
You agree to provide accurate, current and complete information when creating an account, placing an order, or communicating with us.
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
Section 2 - Our Products
Myosa® products are intra-oral appliances and related oral health products intended to support general wellbeing, oral function, breathing habits and treatment journeys as described on our website.
Product information provided on our website is for general informational purposes only and is not intended to replace professional medical, dental or healthcare advice.
Myosa® Shop does not provide medical diagnosis, treatment, or personalised healthcare advice through this website. If you have a medical, dental, sleep, breathing or airway concern, you should consult an appropriately qualified healthcare professional.
We make every effort to display and describe our products accurately. However, product colours, appearance and packaging may vary slightly from how they appear on your screen.
We reserve the right to update, modify, discontinue or limit the availability of any product at any time.
Section 3 - Orders
When you place an order, you are making an offer to purchase products from Myosa® Shop.
We reserve the right to accept, decline, cancel or limit any order at our discretion, including where products are unavailable, pricing errors occur, payment cannot be processed, or we suspect fraudulent or unauthorised activity.
Your order is accepted once payment has been processed and we issue an order confirmation.
Please review your order carefully before submitting it, as we may be unable to cancel or amend orders once processing has begun.
Purchases are subject to our Shipping Policy and Refund Policy.
Products purchased from Myosa® Shop are intended for personal or household use only and may not be purchased for unauthorised commercial resale or export.
Section 4 - Prices and Billing
Prices, discounts, promotions and availability are subject to change without notice.
The price charged for a product will be the price shown at the time your order is placed, unless an error has occurred.
Unless otherwise stated, prices do not include shipping, handling, customs duties, import taxes or other applicable charges.
You agree to provide current, complete and accurate billing, payment and account information.
You represent that you are authorised to use the payment method provided and that all payment information is accurate.
Section 5 - Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, weather events, public holidays, or circumstances outside our reasonable control.
Risk in the products passes to you once the products are delivered to the shipping address provided, subject to your rights under applicable consumer laws.
Section 6 - Returns, Refunds and Hygiene
Returns, refunds, replacements and exchanges are governed by our Refund Policy.
Due to the hygienic nature of intra-oral appliances, products that have been opened, inserted into the mouth, or used cannot generally be physically returned.
This does not limit any rights you may have under applicable consumer laws, including the Australian Consumer Law.
If you experience an issue with your order, product quality, fit, comfort or delivery, please contact us so we can assess the matter and assist appropriately.
Section 7 - Intellectual Property
All content available through the Services, including text, images, graphics, photographs, videos, logos, trademarks, product names, designs, layout, and other materials, is owned by or licensed to Myosa® Shop, Myosa Pty Ltd., Myofunctional Research Co., its affiliates, or relevant third parties.
You may access and use the Services for personal, non-commercial purposes only.
You must not reproduce, copy, modify, distribute, publish, display, sell, exploit or create derivative works from any part of the Services without our prior written consent.
Myosa® names, logos, product names, designs and slogans are trademarks of Myosa® Shop, Myosa Pty Ltd., Myofunctional Research Co. or their affiliates. You may not use these without prior written permission.
Section 8 - Optional Tools
We may provide access to third-party tools or features through the Services.
These tools are provided “as is” and “as available”. We do not control these third-party tools and are not responsible for their content, operation, availability or accuracy.
Your use of third-party tools is at your own risk and may be subject to the terms and policies of the relevant third-party provider.
Section 9 - Third-Party Links
The Services may contain links to third-party websites, platforms or resources.
We are not responsible for the content, accuracy, privacy practices, policies or availability of third-party websites.
Accessing third-party websites is at your own risk. You should review their terms and policies before using them or making any purchase.
Section 10 - Relationship with Shopify
Myosa® Shop is powered by Shopify, which helps us provide the Services to you.
However, any purchase made through Myosa® Shop is made directly between you and Myosa® Shop.
Shopify is not responsible for any aspect of the sale between you and Myosa® Shop, including any injury, damage, loss, refund, delivery issue or product concern arising from products purchased through our store.
By using the Services, you release Shopify and its affiliates from claims, damages or liabilities arising from or related to your purchases and transactions with Myosa® Shop.
Section 11 - Privacy
Your use of the Services is subject to our Privacy Policy.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Because our Services are hosted by Shopify, Shopify may also collect and process personal information relating to your access to and use of the Services. Please refer to our Privacy Policy for more information.
Section 12 - Feedback, Reviews and Submissions
If you submit feedback, reviews, suggestions, photographs, comments, testimonials or other content to us, you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish, display and distribute that content for business, operational, product improvement and promotional purposes, where permitted by law.
You confirm that any content you submit is accurate, lawful, and does not infringe the rights of any third party.
We may monitor, edit or remove user-submitted content at our discretion.
Please do not submit sensitive health or personal information unless requested by our support team for customer service purposes.
Section 13 - Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.
We reserve the right to correct errors, update information, cancel orders or refuse transactions where information is inaccurate, including after an order has been submitted.
Section 14 - Prohibited Uses
You may use the Services only for lawful purposes.
You must not use the Services to:
- violate any law or regulation;
- infringe our intellectual property rights or the rights of others;
- submit false, misleading or fraudulent information;
- upload viruses, malware or harmful code;
- interfere with the security or operation of the Services;
- scrape, crawl, spam, phish or collect personal information from others;
- impersonate another person or entity;
- harass, abuse, defame or harm others;
- or use the Services for any unauthorised commercial purpose.
We may suspend or terminate your access if we believe you have breached these Terms.
Section 15 - Termination
We may suspend or terminate your access to the Services at any time if we believe you have breached these Terms or used the Services unlawfully or improperly.
You remain responsible for all amounts due up to the date of termination.
Sections relating to intellectual property, feedback, disclaimers, limitation of liability, indemnity, privacy, governing law and any provisions that by their nature should survive termination will continue to apply.
Section 16 - Disclaimer of Warranties
The information on our website is provided for general informational purposes only.
While we aim to provide accurate and helpful information, we do not guarantee that all content is complete, current, accurate or suitable for your individual circumstances.
Except as required by law, the Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under applicable law, including the Australian Consumer Law.
Section 17 - Limitation of Liability
To the fullest extent permitted by law, Myosa® Shop, MRC Australia, Shopify, and our respective affiliates, directors, officers, employees, agents, contractors, suppliers and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including your rights under the Australian Consumer Law.
Section 18 - Indemnification
You agree to indemnify and hold harmless Myosa® Shop, MRC Australia, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities, claims or expenses arising from:
- your breach of these Terms;
- your misuse of the Services;
- your violation of any law;
- or your infringement of the rights of a third party.
Section 19 - Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be severed to the extent necessary, and the remaining provisions will remain valid and enforceable.
Section 20 - Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies referenced on our website, constitute the entire agreement between you and us regarding your use of the Services.
Section 21 - Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign, transfer or delegate our rights and obligations under these Terms where permitted by law.
Section 22 - Governing Law
These Terms are governed by the laws of Queensland, Australia.
You agree that any dispute relating to these Terms or your use of the Services will be subject to the courts of Queensland, Australia, except where applicable consumer laws provide otherwise.
Section 23 - Headings
Headings are included for convenience only and do not affect the interpretation of these Terms.
Section 24 - Changes to These Terms
We may update or replace these Terms from time to time to reflect changes to our Services, business practices, legal requirements or operational needs.
The most current version will always be available on this page.
Your continued use of the Services after changes are posted constitutes acceptance of those changes, where permitted by law.
Section 25 - Contact Information
Questions about these Terms should be sent to:
Myosa Pty Ltd
44 Siganto Drive
Helensvale QLD 4212
Australia
Business Registration Number: 48 605 327 124