Shipping policy
Last updated: June 10, 2026
Order Processing
Please allow 1–3 business days for your order to be processed and dispatched after receiving your order confirmation email.
You will receive a shipping confirmation email with tracking details once your order has been shipped.
During periods of high demand, promotions, or public holidays, processing times may be slightly extended.
Domestic Shipping (Australia)
Myosa® ships Australia-wide using Australia Post and other trusted courier partners where appropriate.
Shipping charges are calculated and displayed at checkout based on your location and selected shipping method.
Estimated Delivery Times
| Shipping Option | Estimated Delivery Time |
|---|---|
| Standard Shipping | 2–8 business days |
| Express Shipping | 1–4 business days |
Delivery timeframes are estimates only and may vary depending on your location, carrier delays, weather events, or other circumstances outside our control.
International Shipping
Myosa® currently ships to selected international destinations.
International shipping rates and delivery estimates are calculated at checkout based on destination and shipping method.
Estimated international delivery times typically range between 6–20 business days depending on the destination country and customs processing.
Please note:
- International orders may be subject to customs duties, taxes, import fees, or VAT.
- These charges are the responsibility of the customer.
- Myosa® is not responsible for delays caused by customs clearance processes.
Order Tracking
You'll receive a notification once your order has been dispatched from our warehouse.
You can track your shipment directly through the carrier’s website.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct at checkout.
Myosa® is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.
Delayed, Lost or Stolen Parcels
While we work closely with our shipping partners to ensure reliable delivery, delays may occasionally occur due to circumstances outside our control.
If your parcel appears delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist in lodging an enquiry with the shipping carrier.
Myosa® is not responsible for parcels marked as delivered by the carrier but reported lost or stolen after delivery.
Damaged Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.
Please include:
- your order number,
- a description of the issue,
- and clear photographs of the product and packaging.
We review all cases individually and will work towards an appropriate resolution where applicable.
Hygiene & Product Safety
Due to the hygienic nature of Myosa® oral appliances, products that have been opened or used cannot be physically returned.
If you experience an issue with your order, please contact our support team for assistance.
For more information, please refer to our Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Myosa Pty Ltd
44 Siganto Drive
Helensvale QLD 4212
Australia