Privacy policy
Last updated: June 10, 2026
Myosa® Shop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Myosa® Shop is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use, make a purchase through, or otherwise interact with the Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify an individual.
Depending on how you interact with our Services and as permitted by applicable law, we may collect the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number and email address.
- Financial information including payment card details, payment confirmations and transaction information.
- Account information including usernames, passwords, preferences and account settings.
- Transaction information including products viewed, purchased, returned or exchanged, shopping preferences and order history.
- Communications with us including customer support enquiries, feedback, reviews and correspondence.
- Device information including browser type, IP address, device identifiers and network connection information.
- Usage information including information about how you interact with and navigate the Services.
Health-Related Information and Customer Support Submissions
Some information you voluntarily provide to us may relate to your sleep, breathing, oral health, comfort, treatment experience, or use of Myosa® products.
If you contact us for customer support or troubleshooting, you may also choose to provide photographs, videos, or other information relating to your use of Myosa® products.
We use this information solely for:
- customer support,
- troubleshooting,
- product assessment,
- quality assurance,
- improving our products and services,
- and assisting with your order or product experience.
Myosa® does not provide medical diagnosis or healthcare services through this website.
Please avoid sending unnecessary sensitive medical information unless specifically requested by our support team.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, submit information through the Services or otherwise communicate with us.
- Automatically through the Services, including through cookies, analytics technologies and your interactions with our website.
- From service providers who assist us in operating our business and Services.
- From partners or third parties where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to:
- process payments,
- fulfill orders,
- arrange shipping,
- manage accounts,
- provide customer support,
- maintain your preferences,
- facilitate transactions,
- and improve your shopping experience.
This may include recommending products or content related to your interests or previous purchases.
Marketing Communications
If you opt in to receive marketing communications from us, we may send you emails, SMS messages, or other updates relating to:
- products,
- promotions,
- educational content,
- and offers we believe may interest you.
You can unsubscribe or opt out of marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly.
Security and Fraud Prevention
We use your information to:
- authenticate accounts,
- provide a secure shopping experience,
- detect or prevent fraud or misuse,
- investigate suspicious activity,
- and protect the integrity of our Services.
You are responsible for maintaining the confidentiality of your account credentials.
Communicating with You
We use your information to respond to enquiries, provide customer support, and maintain our relationship with you.
Legal Reasons
We may use your information to comply with applicable laws, regulations, legal processes, governmental requests, or to enforce our policies and protect our legal rights.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
- With Shopify and service providers who assist us with website hosting, payment processing, shipping, fulfilment, analytics, customer support, cloud storage and related operational services.
- With business and marketing partners who assist us in delivering advertising, marketing and promotional activities relating to our Services.
- When you direct us or consent to the disclosure of information to third parties, such as shipping providers or social media integrations.
- Within our corporate group or affiliated businesses.
- In connection with a business transaction such as a merger, acquisition or sale of assets.
- Where required by law or to protect our legal rights, customers, Services or business operations.
Relationship with Shopify
Our Services are hosted and powered by Shopify.
Shopify may collect and process personal information relating to your interactions with our store in order to provide and improve the Services.
Information submitted through the Services may be transferred to Shopify and its service providers, including providers located outside your country of residence.
To support and improve our business, Shopify may also use information relating to your interactions with our store and other Shopify-powered stores in accordance with Shopify’s own privacy policies.
To learn more about how Shopify handles personal information, please visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy practices, security, content or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Some Myosa® products may be purchased by parents or guardians for use by children.
We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.
If you believe a child has provided personal information to us without parental consent, please contact us so that we can take appropriate steps to delete the information.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age as defined under applicable laws.
Security and Retention of Your Information
We take reasonable technical and organisational measures to help protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary to:
- provide the Services,
- comply with legal obligations,
- resolve disputes,
- enforce agreements,
- and support legitimate business operations.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- access personal information we hold about you,
- request correction of inaccurate information,
- request deletion of your information,
- request portability of your information,
- manage communication preferences,
- or object to certain processing activities.
These rights may be subject to legal limitations and exceptions.
You may exercise your rights by contacting us using the details provided below.
We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any applicable privacy rights.
For more information about Shopify’s privacy practices and your rights relating to data processed by Shopify, please visit:
https://privacy.shopify.com/en
Complaints
If you have concerns or complaints regarding how we handle your personal information, please contact us using the details below.
Depending on your location, you may also have the right to lodge a complaint with your local privacy or data protection authority.
International Transfers
Your personal information may be transferred to, stored, or processed outside the country in which you reside.
Where required by law, we rely on recognised safeguards and legal mechanisms to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Any updates will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:
Myosa Pty Ltd
44 Siganto Drive
Helensvale QLD 4212
Australia