FAQs
Browse some commonly asked questions about Orders and Shipping.
Orders
How do I know if my order was successful?
Customers receive an order confirmation email shortly after completing checkout. If you haven’t received your confirmation, please check your junk or promotions folder before contacting support.
Can I make changes to my order after purchase?
We begin processing orders as quickly as possible. If you need to make a change, please contact our support team promptly and we’ll do our best to assist.
I entered the wrong shipping address. What should I do?
Please contact our support team immediately. If your order has not yet been dispatched, we may be able to update your delivery details.
Why didn’t my discount code work?
Discount codes may have expiry dates or specific usage conditions. If you experience an issue applying your code, please contact our team for assistance.
Shipping
Where do you ship?
We currently ship to selected domestic and international locations. Shipping availability will be displayed during checkout.
How long does shipping take?
Delivery times vary depending on your location. Estimated shipping timeframes are provided at checkout and in your shipping confirmation email.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery progress.
Do you offer international shipping?
Yes, international shipping is available to selected countries. Shipping costs and delivery estimates are calculated during checkout.
What happens if my order is delayed?
Occasionally, shipping delays may occur due to carrier or customs processing. If your order appears significantly delayed, please contact our support team.
Returns & Exchanges
Can I return my order?
Please refer to our Returns Policy for eligibility requirements and return instructions.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us with photos of the item and packaging so we can assist promptly.
How long do refunds take?
Approved refunds are typically processed within several business days, depending on your payment provider.
Product Support
How do I choose the correct Myosa® product?
Product selection guidance is available on each product page. If you need additional assistance, our support team can help direct you to the most suitable option.
Is professional guidance recommended?
Myosa® products are designed to support healthy oral habits and development. For personalised advice, we recommend consulting your healthcare professional.
Where can I find usage instructions?
Usage guidance is included with your product and may also be available online within the product support section.
Account Subscription
Do I need a Shopify account to place an order?
No, guest checkout is available.
How do I access my previous orders?
Customers with an account can log in to view their order history and tracking information.
Please contact us if you need further assistance.